Manfred Bruhn, Karsten Hadwig: Dienstleistungsproduktivität

Manfred Bruhn, Karsten Hadwig: Dienstleistungsproduktivität. Band 1: Management, Prozessgestaltung, Kundenperspektive. Forum Dienstleistungsmanagement. Betriebswirtschaftlicher Verlag Dr. Th. Gabler (Wiesbaden) 2011. 507 pages. ISBN 978-3-8349-2805-4. 99,95 EUR.

Further information at DNB KVK GVK.

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