Heiner Seidlitz, Dietmar Theiss: Ressourcenorientierte Gesprächsführung

Heiner Seidlitz, Dietmar Theiss: Ressourcenorientierte Gesprächsführung. Am Telefon und bei niedrigschwelligen Kontakten. Verlag modernes lernen Borgmann GmbH & Co. KG. (Dortmund) 2013. 2. Edition. 224 pages. ISBN 978-3-942976-09-1. D: 19,95 EUR, A: 20,60 EUR, CH: 32,30 sFr.

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